L. Palmer Chappelle, III palmer.resume@chappelle.ws

SUMMARY:
Software engineer with 20+ years experience in engineering and computer programming. Two years managerial experience with four additional years of project management and group leadership. Six years experience in customer service and pre-sales consulting. Strong analytical and interpersonal skills.
Technical Skills:
ASP, C/C++, BASIC, Visual Basic, Java, HTML/XTML, Apache/IIS web servers, Oracle, MS SQL Server, MS Visual Studio, Perl, PHP, Prime INFORMATION, UniVerse, UNIX compilers/debuggers, UNIX shell programming
Operating Systems:
AIX, Solaris, Compaq Tru64, HP-UX, Digital Unix, Solaris, SCO OpenServer, Microsoft Windows NT/2000/XP

PROFESSIONAL EXPERIENCE:

PEGASUS WEB DESIGNS, www.pegasuswebdesigns.net (2008 - Present)
Pegasus Web Designs provides web design and hosting services to small and medium size businesses.
Co-owner, Web Developer (2008 - Present)
ASP, PHP, Javascript, HTML, XHTML
  1. Web design and maintenance
  2. Web hosting

ASCENTIAL SOFTWARE CORPORATION Westborough, MA (1986 - 2002)
Ascential Software is the leading provider of enterprise data integration solutions to the Global 2000. Ascential was acquired by IBM in 2005.
Principal Continuing Engineering, DataStage (2000 - 2002)
C/C++, UNIX, Windows NT/2000
  1. Performed rapid analysis and developed DataStage fixes for customer reported critical issues as well as time-critical revenue impediments discovered during proof of concept initiatives.
  2. Developed test applications using ODBC, SQL and database APIs to diagnose vendor related issues.
  3. Established the DataStage Engineering internal web pages to document engineering policies, practices and procedures. Created the web based engineering problem tracking system.
Principal Development Engineer, UniVerse RDBMS (1996 - 2000)
C, BASIC, Java, HTML, UNIX, Windows NT
  1. Managed project team to implement 64-bit file system for the UniVerse RDBMS, including the functional and design specifications, coding and test plans. This project was critical to the future of UniVerse and DataStage products in allowing the migration of large scale databases.
  2. Collaborated in the development of the UniVerse JAVA API, providing a broad base of technical expertise and direction, facilitating the successful integration and deployment of the product.
  3. Supervised project team for the development of the Advanced Revelation Migration Toolkit, and developed the command line interface.
  4. Developed the UniVerse/Web CGI executable on Windows NT. UV/Web allows customers to access database programs and information over corporate intranets.
Manager, Continuing Engineering (1994 - 1996)
C, UNIX, MS Project, ISO 9000
  1. Managed a staff of 12 software engineers including annual performance and salary reviews, and departmental budgeting.
  2. Implemented procedures instrumental to the management of key customer relationships, including designated engineering resources and the rapid development and distribution of emergency bug fixes.
  3. Developed programs, operational guidelines and ISO 9000 procedures to manage engineering procedures and the interface between Engineering and Customer Service.
  4. Scheduled and planned the content of maintenance releases.
Continuing Engineer, UniVerse RDBMS (1990 - 1994)
C, UNIX
  1. Developed mission critical and highly visible internal code enhancements for the UniVerse RDBMS and layered products.
  2. Provided assistance to the customer support organization to resolve high priority situations.
  3. Redesigned the file structure analysis tool to fix internal corruption and provide additional information.
  4. Designed and maintained the UniVerse Engineering internal web pages.
Software Support Analyst, UniVerse RDBMS (1986 - 1990)
C, UNIX
  1. Provided telephone support to Ascential's worldwide customer base and on-site support for critical problems and application conversions.
  2. Produced applications for UniVerse demonstrations at trade shows.
  3. Wrote software tools to assist support personnel with debugging internal file structure problems and tape formats.
  4. Trained new support analysts.

PRIME COMPUTER, Natick, MA (1984 - 1986)
 
Software Support Analyst (1984 - 1986)
PL/1, C, COBOL, Fortran IV/77, Prime Macro Assembler, PRIMOS, X.25, SNA, RJE
  1. Conducted PRIMOS OS source code level telephone support.
  2. Configured, installed and troubleshot local and wide area networks.
  3. Provided on-site support for critical customer software problems and telephone support for problems with compiler, linkers, loaders and environment tools.

EDUCATION
 
Babson College, Wellesley, MA (1976 1980)
The Loomis-Chaffee School, Windsor, CT (1972-1976)